Privacy Notice Privacy Policy
Howarth Funerals Ltd ("Howarth Funeral Service", "we", "us") are committed to protecting the privacy and security of those whose personal data we process. We acknowledge the need to protect personal data that is collected by or disclosed to us and to manage it in accordance with the Data Protection Act 2018 and read in conjunction with the new UK-GDPR
The purpose of this notice is to inform you how we collect and use (process) your personal data during and after your relationship with us, in accordance with applicable Data Protection Laws.
About us
Howarth Funeral Service is an established, family-run business that has been operating in Wakefield for 4 generations. We are what is referred to in law as the data controller of your personal data. As the data controller we have a number of legal obligations to ensure that we only use your data in a fair, transparent and secure manner. If you have any questions regarding this privacy notice, our use of your data or wish to exercise any of your legal rights under data protection law, you can contact us either by writing to The Data Protection Lead, Howarth Funeral Service, 125 Denby Dale Road, Thornes, Wakefield, WF2 8EB or by email info@howarthfunerals.co.uk
How we obtain your data
In most cases the personal data that we process will be provided by you. This may be in relation to an enquiry you have made, or where you have instructed us to take care of your funeral arrangements. Correspondence between us in writing, by telephone, email or when we meet with you. If you visit our offices, we operate a CCTV system. Please help us to keep your information up to date by informing us of any changes to your contact details.
What personal data do we capture
We will only ever ask for the minimum personal data required to fulfil the task in hand. In most cases we would only process some or all of the following personal data:
Your name Contact information, for example telephone numbers, email address and postal address Financial records CCTV images Your use of our website which may include your IP address How we use your personal data
We will only use your personal data where the law allows us. This is likely to be limited to the following circumstances.
When responding to your enquiry, for example taking steps to entering in to a contract with you to provide a service you have enquired about To carry out our obligations arising from any contracts entered in to yourself and us For our own internal record keeping where there is either a legal requirement for us to do so or where it is in our legitimate interest To provide security at our offices To contact you with information about our services and other things we think might be relevant to you
Disclosure of your personal data
We will only ever disclose your personal data to a third party where you have instructed us to do so or are required to do so by law. This is likely to include any person or organisation in connection with arranging a funeral. This may include ministers, celebrants, florists, carriage masters, churches, local authorities, police, coroner’s office, hospitals, hospices and nursing homes. On those occasions where we disclose your data to a third party, we only disclose the minimum personal data that is necessary for the third party to deliver the service.
Security of your personal data
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees and third parties who have a genuine need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Those of our employees who have access to personal data are required to undertake data protection training.
Transfers of data outside of the EEA
We will not transfer your personal data outside of the European Economic Area.
How long we keep your personal data
We will retain your personal data as long as is necessary to provide the services to which you have requested, or where we have another legitimate and lawful reason to do so. We may need to retain some information to comply with our legal obligations such as financial and accounting records. Unless there is a statutory requirement, we will only retain your personal data for 7 years after our last contact with you.
Cookies and similar tracking technology
A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our websites. We only use cookies to identify the language setting used by your browser. This data is anonymous and we cannot identify you from it.
Your rights in respect of your personal data
You have a number of rights under data protection law. In summary these include:
Subject Access - you have the right to request details of the personal data which we hold about you and a copy of that data Right to Withdraw Consent – where our use of your personal data is based upon your consent, you have the right to withdraw that consent at any time. In the event you wish to withdraw your consent to processing, please contact us using. You should be aware that withdrawing consent may result in us no longer being able to provide you with the service you originally requested Data Portability – you may, in certain circumstances request us to provide with a copy of your data for transfer to another organisation. In view of the services we offer it is unlikely that this right would be relevant to our data relationship with you Rectification – we want to ensure that the personal data we hold is accurate and up to date. If you believe that any data we have about you is incorrect or incomplete, please let us know. To the extent required by applicable laws, we will rectify or update any incorrect or inaccurate personal data about you Erasure ('right to be forgotten') - you have the right to have your personal data 'erased' in certain specified situations Restriction of processing – you have the right in certain specified situations to require us to stop processing your personal data and to only store such personal data Object to processing – You have the right to object to specific types of processing of your personal data, for example, where we are processing your personal data for the purposes of direct marketing Prevent automated decision-taking – in certain circumstances, you have the right not to be subject to decisions being taken solely on the basis of automated processing To exercise any of these rights or if you have any questions about our Privacy Notice please contact our Data Protection Lead using the contact details provided at the top of this notice.
While we hope to be able to resolve any concerns you have about the way that we are processing your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been processed in a way that does not comply with the GDPR or have any wider concerns about our compliance with data protection law. You can do so by calling the ICO helpline on 0303 123 1113 or via their website https://ico.org.uk/
Changes to the privacy policy
We keep our privacy notices under regular review. This notice was last updated on 23rd April 2020.
