Donations handling policy
Information
1. In arranging every funeral we will ask whether the Client wishes for a Donation Box for charitable donations to be made available and, if so, the name and address of the Charity(ies).
2. We will ask the client if they wish to send the donations personally. On occasion the client may ask us to send the donations directly to the Charity(ies) on their behalf.
Procedure
1. If the collection is to be handed to the Client the Funeral Director will transfer the contents of the box into the accompanying envelope and, wherever possible, make sure that this is witnessed by a third party. The Funeral Director will then seal the envelope, sign across the seal and hand it to the Client securing a signature on the arrangement card copy to confirm receipt by the client.
2. If we are to send the donations directly, the collection box will be returned to the office where it will be counted and recorded. This will usually be done as soon as the donations come in to the office. A breakdown of the cash and cheques from the collection is recorded.
3. We will hold the collection for a period not exceeding five working days (to allow for late donations) after which it will be sent to the Charity(ies) with a letter requesting that the donation be acknowledged directly to the Client.
